HEALTHY TRIPS

EFFECTIVE DATE: 01/01/2025

Please refer to our Vehicles & Staff page to see what we do for your safety and our company's policy for your safe trip.

Health & Safety Trip Policy

For Customers and Drivers – Limousine Company**

1. Purpose

This policy ensures that all transportation services are conducted in a safe, healthy, and professional environment for both customers and drivers. It outlines expectations, hygiene standards, and safety procedures for every trip.

2. Scope

This policy applies to:

All company drivers
All customers using company vehicles
All company-owned and affiliate vehicles

3. General Health & Safety Standards

3.1 Vehicle Cleanliness

Vehicles must be cleaned and sanitized at the start of each shift and between trips whenever possible.
High-touch surfaces (door handles, seatbelts, armrests, controls) must be disinfected regularly.
Vehicles must remain free of clutter, spills, and any items left from previous passengers.

3.2 Air Quality

Drivers should ventilate the vehicle when safe and appropriate.
Climate control systems must be maintained and inspected regularly.

4. Customer Health & Safety

4.1 Boarding & Exiting

Drivers must assist customers safely when entering or exiting the vehicle if assistance is requested.
Special care must be provided for customers with mobility limitations, medical appointments, or senior passengers.

4.2 Passenger Comfort

Temperature adjustments should be made according to passenger requests.
Bottled water should be provided when available.
Loud music, strong fragrances, or anything that may cause discomfort should be avoided unless requested by the customer.

4.3 Ill or High-Risk Passengers

Customers with visible contagious symptoms (fever, severe cough, vomiting) may be asked to reschedule unless the trip is medically necessary.
If transporting a medically vulnerable passenger, drivers should follow any precautions requested by the customer or family.

5. Driver Health & Safety

5.1 Driver Fitness for Duty

Drivers must not operate vehicles while ill, fatigued, or under the influence of medication that impairs driving ability.
Drivers must report any health changes that could affect safe driving.

5.2 Hygiene Requirements

Drivers must maintain professional personal hygiene standards.
Hand sanitizer must be kept in the vehicle and used frequently.
Drivers must wash hands after breaks, meals, or assisting passengers.

5.3 Stress & Fatigue Prevention

Adequate breaks must be taken between long trips.
Drivers must follow maximum service hours set by the company and local regulations.
Drivers should immediately notify dispatch if they feel too fatigued to drive safely.

6. Safety Protocols During the Trip

6.1 Seatbelt Use

All passengers and drivers must wear a seatbelt at all times.
Drivers must remind passengers if necessary.

6.2 Safe Driving Behavior

Speeding, harsh braking, distracted driving, and aggressive maneuvers are strictly prohibited.
Mobile phone use is only allowed through hands-free systems.
Drivers must follow all traffic laws and company safety standards.

6.3 Emergency Situations

Drivers must:

Pull over safely if a passenger experiences a medical emergency.
Contact emergency services immediately if needed.
Report all incidents to dispatch and management.

7. Special Care Trips (Medical, Elderly, or Assisted Travel)

Drivers must exercise patience, respect, and professionalism.
Extra time should be allowed for boarding and exiting.
Drivers must assist with doors, walkers, canes, or baggage as appropriate.
Drivers must not provide medical assistance beyond calling emergency services.

8. Customer Responsibilities

Passengers are expected to behave respectfully and avoid actions that endanger the driver or themselves.
Passengers must disclose if they require special assistance when booking.
Customers may be denied service for abusive behavior, intoxication, or unsafe conduct.

9. Reporting and Compliance

Drivers must document any health or safety concerns immediately.
Customers may report any issues directly to the company.
Violations of this policy may result in disciplinary action, retraining, or removal from service.

10. Policy Review

This policy will be reviewed annually and updated to reflect new health standards, transportation regulations, or safety guidelines.

11. Updates

- As of March 01, 2022, we lifted all Covid -19 related restrictions in our vehicles.

- As of May 01, 2020, if wearing a mask requested by LOCAL, STATE FEDERAL GOVERNMENT, no cloth masks and/or masks with exhaling vents are allowed in our vehicles. 3 layers masks are match our minimum standards.
- Masks could be provided at free of charge at the pick up location if company notified by client at the time of reservation.

- As of November 1st, 2021, if requested by LOCAL, STATE AND/OR FEDERAL Government authorities, we will not be able to accept riders in our vehicles without proof of vaccination by listed authorities.

- As of November 1st, 2021, we start creating list of countries of we stop servicing for passengers if flying from or stopped/transferred from/at countries below:

Current list (*) shows following top locations based on "Last 7 Days/1M Population" ratio goes over 7K:

As of April 1st, 2022 we removed all airport pickup restrictions from all countries listed here!

Countries in the list updated frequently.

Current list of countries postedon:

NO LIST HAS BEEN PROVIDED
LAST UPDATE 01/01/2025

For further information follow the links below:

World Health Organization - WHO

US Department of Health & Human Services - HHS

Centers for Disease Control and Prevention - CDC

European Commission Public Health

EU Digital Covid Certificate

New York State Department of Health