SMS/Text Messaging Policy
Chappaqua Limousine — SMS/Text Messaging Policy
Effective Date: January 01, 2025
1. Scope & Purpose
Chappaqua Limousine uses SMS to deliver reservation confirmations, chauffeur arrival notices, real-time trip details, service alerts, replies to customer inquiries, and optional promotional offers. All communications are designed to enhance service and improve travel experiences.
2. Consent & Enrollment
- Service Messages (e.g. trip updates): Consent is implied when you provide your mobile number at booking or via your account.
- Marketing Messages (e.g. discounts or promotions): Require prior express written consent, obtained through a signed or click-approved opt-in form, or by texting a defined keyword to our short code Blue Aspen+9Textedly+9Falkon SMS+9.
- A confirmation text detailing frequency, message/data rates, opt-out instructions, and a link to full terms/conditions will be sent upon opt-in Textedly+1Falkon SMS+1.
3. Disclosures & Message Content
Every SMS will include:
- Clear identification: “Chappaqua Limousine”
- Message purpose (e.g., “reservation confirmation,” “promo offer”)
- Estimate frequency (e.g., “Up to 4 msgs/month”)
- Standard carrier message & data rate disclaimer
- Opt-out: “Reply STOP to unsubscribe; HELP for help” Mozeo+7Textedly+7Falkon SMS+7
4. Scheduling & Frequency Limits
- Service-related messages: Sent as needed—no frequency cap, only within business hours.
- Marketing messages: Limited to 1–2 messages per week to avoid customer fatigue Emitrr+1OtterText+1Thelawyercenter.net+1Blue Aspen+1.
- Business hours: All communications sent between 8 AM and 9 PM local time per TCPA Mozeo+5Textedly+5Blue Aspen+5.
5. Opt‑Out & Help Instructions
- Recipients may reply STOP to cease all future messages; confirmation and immediate opt-out implemented Contact Center Compliance+5Blue Aspen+5Falkon SMS+5.
- Reply HELP or contact customer service for support details.
6. Do‑Not‑Contact & Regulatory Compliance
- We do not text numbers on the National Do‑Not‑Call (DNC) Registry, and we maintain an internal suppression list for opt-outs MortgageTech+8Textedly+8Contact Center Compliance+8.
- Customers remain unsubscribed for a minimum of five years, or until they opt back in Mozeo+1textline.com+1.
7. Recordkeeping & Audits
- Maintain written consent records with timestamps, method, and messaging content.
- Regular audits of opt-in status, unsubscribes, and DNC lists to ensure accuracy OtterText+9DNC+9MortgageTech+9.
- Swift removal of reassigned or invalid numbers to prevent messaging errors.
8. Security & Data Privacy
- Customer data (phone number and SMS logs) is stored securely per our privacy policy.
- No third-party sharing of mobile numbers, except as required for service delivery or legal compliance.
9. Exempted Transactional Messages
Informational texts such as booking confirmations, chauffeur notifications, vehicle status updates, and safety alerts are exempt from TCPA marketing consent rules, though opt-out instructions are still included MortgageTechMozeo+5Emitrr+5Thelawyercenter.net+5.
10. Policy Updates
Chappaqua Limousine reserves the right to revise this policy. Significant changes will be communicated via SMS and updated on our website.
Chappaqua Limousine is committed to transparent, secure, and respectful SMS communications—providing convenience without compromising customer rights.
10. Contact Us
Let us know if you’d like to incorporate branding elements, legal disclaimers, or regional support text formats!
If you have any questions or concerns about this Privacy Policy, please contact us at:
📞 914 238 3194
📧 chappaqualimo@gmail.com
CHAPPAQUA TAXI AND LIMOUSINE SERVICE, INC
P.O. BOX 464
CHAPPAQUA, NY 10514
Thank you for choosing Chappaqua Limousine. We look forward to providing you with safe, reliable, and convenient service.
